Some organisations can only buy through an approved supplier framework — they can't contract with us directly. If you're that supplier, you can purchase Dock Pulse on your customer's behalf and provide them with a ready-to-use account. The commercial arrangement sits between you and your customer — there's no card on their side, and nothing for them to set up with us directly.
You buy licences from us at our reseller rate. As an independent supplier, you set your own pricing for your customers — as you would with any product or service you resell — and that commercial relationship stays between you and them. We don't set or require a resale price, and we're not party to what you agree with your customer.
A licence runs for 12 months and never auto-renews — nothing is charged automatically. We email you (and your customer) 90, 60, 30 and 7 days before a term ends so you can arrange the renewal through procurement in good time. Renewing simply extends their existing workspace — no gap, no second account. Need more people on a workspace? Buy extra seats the same way.
Your customer is the data controller for what they connect; we're the processor, and we support them directly on using the product. You stay the commercial point of contact for billing and renewals.