Privacy Policy

Last updated: 20 June 2026

1. Who we are

Dock Pulse ("we", "us") provides fleet-operations monitoring for DJI Dock fleets at dock-pulse.com. This policy explains what personal data we hold, why, and your rights over it. For UK GDPR purposes Dock Pulse is the data controller for your account data, and a processor of the operational telemetry your connected fleet exposes. Payments are handled by Lemon Squeezy as Merchant of Record under their own privacy policy.

2. What we collect

• Account data: your email address, your name (if you add it), your workspace/organisation name, and your role. Sign-in is passwordless, so we never hold a password.
• Sign-in & security records: one-time code requests, sign-in times, IP address and browser/device on login — kept to secure accounts and detect misuse (e.g. shared-seat or duplicate-trial abuse).
• Operational data: telemetry, missions, alerts, snapshots and settings drawn from the FlightHub fleet you connect. This is data about equipment and operations, not about individuals, though dock imagery could incidentally capture people or vehicles.
• Support data: messages you send us through the in-app support tool.
• We do not collect special-category data, and we do not buy in personal data about you.

3. Why we use it (lawful bases)

• To provide the Service — performance of our contract with you (running your fleet monitoring, sending operational alerts you've enabled).
• To secure the platform and prevent abuse — our legitimate interests (sign-in security, trial/seat-abuse detection).
• To send service emails — sign-in codes, billing notices, trial reminders and outage notifications. These are transactional, not marketing.
• To improve the Service and publish fleet-level insights — our legitimate interests, using only aggregated, de-identified data (see §6).

4. Who we share it with

We never sell your data. We share personal data only with the processors that run the Service, under contract: Lemon Squeezy (payments), Resend (transactional email delivery), and our UK/EU VPS hosting provider. Weather context is fetched from Open-Meteo using only a dock's coordinates — no personal data leaves with it. If a workspace turns on the optional AI assistant — which is off by default — the questions asked of it, and the fleet data needed to answer them, are sent to a large-language-model provider; this happens only for that workspace and only while the feature is enabled. We may disclose data if required by law.

5. Where it lives & how it's protected

Your data is stored on our own server. Snapshot imagery is held on that server only — never on third-party object storage — and is reachable solely by authenticated members of your workspace. Each workspace's data is isolated; one customer can never see another's, even where two organisations legitimately monitor the same shared dock.

6. Aggregated, de-identified insights

We may compute and publish fleet-level patterns — for example, fault rates by hardware production cohort — using data stripped of any link to you, your sites, your operations or your people. Nothing in those insights can identify you. Because they use only aggregated, de-identified data containing nothing personal to you, contributing to these insights is part of the Service rather than an optional setting. Where an organisation's own procurement or security policy requires it, we can exclude that account's data from the aggregate by arrangement — just contact us.

7. How long we keep it

• Account data: for the life of your workspace, then 30 days after it closes (so you can re-subscribe without loss), after which it is removed from your account and retained only in de-identified form.
• Operational telemetry: retained as the historical record that is the core of the Service; de-identified rather than destroyed when an account closes.
• Full erasure on request: de-identification is our default, but if you need your underlying records erased completely rather than de-identified, email us and we will do so — keeping only the minimum the law requires (such as transaction records held by our payment Merchant of Record).
• Snapshots: pruned on a rolling window (default 90 days) except frames locked around an incident or flagged to keep.
• Sign-in/security logs: a rolling window sufficient for security review.

8. Cookies

We set only the strictly necessary session cookie that keeps you signed in. We run no advertising, analytics or cross-site tracking cookies — which is why you won't see a cookie-consent banner. Because there are no non-essential cookies, there's nothing to consent to.

9. Your rights

Under UK GDPR you can ask us to access, correct, or delete the personal data we hold about you (your account email, name and sign-in records), object to or restrict certain processing, and withdraw consent for benchmarking. These rights apply to personal data about you — the operational telemetry historian is data about equipment and is governed by your Terms of Service, where our default is to de-identify it rather than destroy it. Where that operational record incidentally contains personal data — say, a person or number plate caught in dock imagery — you can ask us to remove it; and if you need the entire underlying record erased rather than de-identified, we will do that on request, keeping only what the law requires us to retain. Email admin@dock-pulse.com and we'll respond within one month. You may also complain to the UK Information Commissioner's Office (ico.org.uk).

10. Children

Dock Pulse is a business tool not intended for anyone under 18, and we don't knowingly collect their data.

11. Changes

We'll post material changes here and, where significant, notify you by email or an in-app notice. Continued use after the stated date is acceptance.

12. Contact

Privacy questions and data requests: admin@dock-pulse.com.

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© 2026 Dock Pulse. Not affiliated with DJI. FlightHub is a trademark of DJI.
Dock Pulse™ is a trademark and trading name of 56SV Ltd, registered in England and Wales (Company No. 17323675). Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.