Refund & Cancellation Policy

Last updated: 11 June 2026

The short version

• Try before you pay. Every workspace starts with a 14-day free trial of the full product — no payment card required, no automatic charge at the end.
• Cancel any time, in one click. No cancellation fees, no notice periods, no phone calls, and never a charge to leave.
• You keep what you paid for. Cancelling stops all future payments; your access continues until the end of the period you've already paid for.
• No partial refunds for the remainder of a period — the paid time runs its course instead.

How cancellation works

Go to Billing → Open billing portal in the app and click cancel — it takes effect immediately. Payments are handled by Lemon Squeezy as Merchant of Record, so the cancellation is confirmed to you by email there and then.

• Monthly plans: no further monthly charges; access continues to the end of the current month.
• Annual plans: no renewal charge; access continues to the end of the current annual period.
• Additional seats: the seat subscription cancels the same way and stops at its own period end.

We will never ask you to pay anything to cancel, and we don't charge for months you no longer want after your paid period ends. If a subscription service has ever made you pay your way out of a contract — that is precisely what we promise not to do.

When we do refund

Although unused time is not refunded as standard, we will refund promptly and in full where:

• you were charged in error (duplicate payment, a charge after cancellation, or a billing mistake on our side);
• a sustained failure on our side meant we materially failed to provide the Service for an extended period — we'll refund the affected time;
• a refund is required by law (see below).

Approved refunds are issued by Lemon Squeezy to the original payment method, normally within 5–10 business days.

Your statutory rights

Nothing in this policy reduces your statutory rights, including (for UK and EU consumers) rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations. Because every subscription is preceded by a free 14-day trial, you will always have had the chance to evaluate the Service before any money changes hands.

Your data after cancellation

Your workspace data (telemetry history, snapshots, reports, settings) remains intact for 30 days after access ends — re-subscribe within that window and everything is exactly as you left it. After 30 days the data is removed from your account, as described in our Terms of Service.

Questions

Email admin@dock-pulse.com or use the in-app support option — billing questions are answered by a human.

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